I'm amazed at the response of the manager/owner(?) of the SB! Shame on you Mr. Meehan. As a matter of fact, I'm amazed by the arrogant and defensive attitude I see in management everywhere! Perhaps it's the "Karl Rove-Halliburton School of Business" that is where this training comes from.
As someone who formerly worked in restaurant management, we used to have a saying...no, a basic philosophy, "the customer is always right." Of course the customer may not seem correct to the manager, but the philosophy was that you can't run a business by insulting and arguing with your customers. What kind of manager listens to a complaint and doesn't do something about it? I would have immediately taken the pictures down with an apology and a comped drink or meal....regardless of my own opinion....it's the essence of business. Is Mr. Meehan aware that his potential customer is everyone? I won't go back to a mismanaged restaurant just on principle! I'm so sick of the atmosphere and denial I see in the govt....why would I take my business to a place that is defensive and argumentative with their customers.
For the employee that wrote what a great and generous manager CM was....I simply say to you, "Ask for a raise....make sure you get paid what you are worth." Restaurant workers are typically the least taken care of or cared about, poverty level employees around. Something tells me that CM as owner/manager(?) makes a lot more than he is obviously worth; how about the waiters, bussers and cooks?...not to mention the dishwashers. I doubt any of them are paid what they are worth compared to the money they are making for the owners. The SB is not as great as many of you have written. When I've gone the service was weak, the menu weak, and the food mediocre....surely a sign of unhappy, poorly trained employees and general mismanagement. I won't waste my time rthere until they get a professional management.